Housing Support Officer

Role: Housing Officer/Housing Support Officer

Location:  Upper Marham, Kings Lynn, Norfolk

Type: 12 weeks contract

DUTIES:

The Housing Officer is responsible for the provision of Housing Services to some personnel and provides the primary interface with the occupants of Service Families Accommodation, representing the department on the sites.

The Housing Officer role is based at Marham and is primarily responsible for Service Families Accommodation at Marham, Swanton Morley, Norwich and Watton plus satellite and associated sites. This will, however, include providing cover at other sites in East Anglia during periods of high demand.

PRIMARY DUTIES INCLUDE:

- Attendance at all customer-facing appointments: Pre Move Out, Move Out, Take Back and Move In.
- Ensuring the Move In standard is met by our maintenance contractor.
- Responsibility for housing stock and the relevant estates within a designated geographical area.
- Maintaining close and regular liaison with occupants and taking ownership of resolving issues that are raised.
- Managing the occupancy of the property and ensure the timely completion of all associated administration.
- Raising Incidental New Works orders where necessary to facilitate property occupancy or estate maintenance.

CORE COMPETENCES INCLUDE:

- Strong interpersonal and negotiating skills.
- The ability to work unsupervised and remotely from line management.

ESSENTIAL SKILLS/EXPERIENCE:

- Excellent administrative and organizational ability.
- Fully IT competent.
- Strong communication skills.
- Able and willing to drive [use of pool car available] as the role will include extensive travel throughout the East Anglia area.