Helpdesk Technician 2nd line Support

We are looking for Helpdesk Technicians for the first line and second line support! This is a permanent position for an international company based here in Amsterdam, the Netherlands.

PROJECT DESCRIPTION

The Helpdesk Technician is responsible for the daily IT support for all the departments of this company. In this position you are the primary contact for all questions and problems for their employees and customers contact for everything IT related.

You will work closely with suppliers and external clients to provide them with the needed support and information

Reports to the Manager Platform Team and has no direct reports. You also work closely with colleagues to provide them with the needed support.

MAIN RESPONSIBILITIES:

- Troubleshooting on the spot or remote of all application, Workstation & network related issues
- Log incidents/problems encountered in the Incident Management tool (Jira)
- Solve incidents where possible or with colleagues
- From desktop hardware issues to troubleshooting and fixing User rights
- Troubleshooting DHCP, DNS or access to drives and sharepoint sites.
- Wi-Fi connection problems, Third party applications, VPN connectivity.
- Owning the problem from start to end.

KNOWLEDGE, SKILLS & EXPERIENCE:

- You are an expert in installing the windows operating system and applications
- Passionate about everything hardware and software related
- Good Communication and writing skills in English
- Self-Starter and motivated
- Ability to handle complaints in a positive manner
- Every problem is a challenge to you
- Good knowledge of Active Directory & Exchange Server

Are you interested and wondering about the working conditions? Please apply then ASAP with your latest resume. And let me know what a suitable time is to call you.

Michael Bailey International is acting as an Employment Business in relation to this vacancy.