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Helpdesk Technician

Eingestellt von ComputerNet Resource Group, Inc.

Gesuchte Skills: Network, Support, Client, Lan

Projektbeschreibung

Computernet is in need of 5 Level 1 NETWORK Helpdesk technicians for a 13 month project refresh project (Cisco 28xx to 29xx Routers) commencing March 25, 2013. Onboarding will be staggered for this project with 2 resources required on 3/25 and 3 additional resources to be added in May and June
Location: Dallas, TX - Corporate office, Hours - 3:00 AM CST through 3 PM CST, schedule will be staggered. Resources are required to be flexible with hours of support contingent upon client need.

Description of duties:
The successful candidates will answer incoming phone calls from Field Services support. They will log the required data into Excel or SharePoint or any other required tracking system.
Coordination of Service with Customer's NOC - notify the customer by IM or other designated means the Field Services Technician has arrived on site, name of tech, start time, etc. and record all pertinent information required for this project.
Upon completion of the physical install, field services will call back to complete the process. Testing of the refreshed device will be required - this may include ping tests, SNMP walks and other designated testing to ensure the site is back up and operating normally. Updates to various tools including - Clarify, Voyence, and EMC Smarts are required. Training will be provided on these processes.
Tech must work closely with Program Management, Systems Integrators and the Network Operations Center (NOC) to support new device installations and to bring new network devices under NOC management. Job tasks include:
Provides remote technical support to field technicians performing new network device installations.
Identifies and corrects network connectivity issues.
Works with Telco to fault isolate network transport issues.
Troubleshoots WAN/LAN connections and IP routing issues.
Provisions network management tools to reflect new network devices and changes to existing networks.

Requirements:
Qualified candidates must possess excellent customer service skills including the ability to communicate both verbally and in writing. Ability to work independently as well as part of a team
The candidates must be Flexible, dependable, have attention to detail and must be able to accurately type and multitask.
Must be familiar with Routers; be proficient with basic Router commands preferably, knowledge of enterprise networking and be able to troubleshoot and correct basic configuration problems.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

ComputerNet Resource Group, Inc.