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Helpdesk Support Technician

Eingestellt von CompuCom

Gesuchte Skills: Support, Network, Voip, Lan

Projektbeschreibung

HELPDESK SUPPORT TECHNICIAN BROOMFIELD, CO 6-8 MONTH CONTRACT, EXTENSION LIKELY

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

For this contract position with a world renowned company, you will be responsible for providing single point of contact Tier I phone support for users with network, account, hardware, software, access and peripheral support engaging with both onsite and offsite users.

Activities will also include following prescribed processes for onboarding/offboarding users in IT systems and processing requests for software/hardware/file access. Involves the use of problem management databases and call tracking software.

Focus of position is a strong commitment to customer service while maintaining first call resolution percentages of 80% and above in order to minimize user downtime and ensure a positive customer experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- Ensures all systems work properly and equipment is packaged and transported correctly.
- Escalates problems and issues to a higher level of support.
- Performs work in compliance within specified warranty requirements.
- Ensures all systems work properly and equipment is packaged and transported correctly.
- Basic networking and telecom wiring, patching down network lines, installing/tracking network equipment.
- Traveling around from site to site as needed.
- After hours/weekends may be required and your schedule may be adjusted as needed.

POSITION QUALIFICATIONS:

- 2-3 years of related work experience, or technical training or equivalent combination of education and experience
- Desktop, laptop hardware knowledge
- Windows OS, MS Office, VPN, Entrust PKI
- Required: Windows XP/7, Microsoft Office Suite XP-2010, Laptop/Desktop Hardware, Printer Support, RAS (Remote Access), strong software support knowledge
- LAN functional knowledge/troubleshooting
- Quick learner, team player, strong analytical skills, highly organized
- Helpful: VoIP Knowledge and Lotus Notes

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit our website

Projektdetails

  • Einsatzort:

    Broomfield, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom