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Helpdesk Support Specialist
Eingestellt von Yoh
Gesuchte Skills: Support, Client, Wan, Lan
Projektbeschreibung
Yoh has a contract opportunity for a HELPDESK SUPPORT SPECIALIST to join our client in Panama City, Panama.
POSSESSION OF OR THE ABILITY TO OBTAIN A SECRET SECURITY CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.
JOB RESPONSIBILITIES:
- The Customer Service Desk Representative will perform all or some of the following Job description:
- Provide hardware and software support for the Company computer systems, peripherals, and printing devices
- Install, configure and troubleshoot various software and hardware
- Troubleshoot network connectivity issues on desktop workstations and laptops
- Perform minimal system administration services to include blackberry users, LAN/WAN, Active Directory, and exchange accounts
- Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy and Service Manager 7, ticketing system) as appropriate and track calls
- Monitor Remedy and Service Manager queues for new call tickets.
- Provide local and remote desk support
- Provide excellent customer service.
JOB QUALIFICATIONS:
- MUST have Security + Certification
- Must have experience supporting Windows XP/7, Active Directory and Exchange
- Proficient working with Windows 7
DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.
Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading HR Solutions.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2
J2W: INFOTECH
J2WVETJOBJ2WYOHFED
Ref:
YFS/Aviation: IT & Telecom
POSSESSION OF OR THE ABILITY TO OBTAIN A SECRET SECURITY CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.
JOB RESPONSIBILITIES:
- The Customer Service Desk Representative will perform all or some of the following Job description:
- Provide hardware and software support for the Company computer systems, peripherals, and printing devices
- Install, configure and troubleshoot various software and hardware
- Troubleshoot network connectivity issues on desktop workstations and laptops
- Perform minimal system administration services to include blackberry users, LAN/WAN, Active Directory, and exchange accounts
- Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy and Service Manager 7, ticketing system) as appropriate and track calls
- Monitor Remedy and Service Manager queues for new call tickets.
- Provide local and remote desk support
- Provide excellent customer service.
JOB QUALIFICATIONS:
- MUST have Security + Certification
- Must have experience supporting Windows XP/7, Active Directory and Exchange
- Proficient working with Windows 7
DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.
Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading HR Solutions.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2
J2W: INFOTECH
J2WVETJOBJ2WYOHFED
Ref:
YFS/Aviation: IT & Telecom
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges