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Helpdesk Support- Level 1-2

Eingestellt von Robert Walters - Sydney

Gesuchte Skills: Support, Engineer

Projektbeschreibung

The Helpdesk Support analyst will provide both 1st and 2nd level support to thousands of students and employees in a busy helpdesk environment.

Daily tasks will include; Troubleshooting, Helpdesk, Desktop support, installing, upgrading software and configuring systems and applications.

The Role:

- Provide 1st- 2nd level support to all internal staff & students in a busy helpdesk/desktop environment.
- Answer incoming support calls and resolve issues.
- Log additional incidents in a support database.
- Monitor internal support incidents as they are tracked in the Service Desk database.
- Ensure all requests are responded to within agreed SLA's
- Deal with all Service Desk calls during the designated prime time coverage.

Requirements:

- College diploma or University degree in the field of computer science and/or 2 years equivalent work experience.
- Extensive experience with Microsoft Outlook, exchange, Active Directory.
- Microsoft Certified Systems Engineer, CCNA or Network+ would be highly regarded.
- Experience with desktop and server operating systems, such as, MS Server, Windows XP and Windows 7.
- Exceptional written and communication skills.
- Experience with Audio Visual equipment.
- Good understanding of MAC OS X.
- Experience with EDRMS, TRIM or similar document management system.

Projektdetails

  • Einsatzort:

    Sydney, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Robert Walters - Sydney