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Helpdesk Support- Level 1-2
Eingestellt von Robert Walters - Sydney
Gesuchte Skills: Support, Engineer
Projektbeschreibung
Daily tasks will include; Troubleshooting, Helpdesk, Desktop support, installing, upgrading software and configuring systems and applications.
The Role:
- Provide 1st- 2nd level support to all internal staff & students in a busy helpdesk/desktop environment.
- Answer incoming support calls and resolve issues.
- Log additional incidents in a support database.
- Monitor internal support incidents as they are tracked in the Service Desk database.
- Ensure all requests are responded to within agreed SLA's
- Deal with all Service Desk calls during the designated prime time coverage.
Requirements:
- College diploma or University degree in the field of computer science and/or 2 years equivalent work experience.
- Extensive experience with Microsoft Outlook, exchange, Active Directory.
- Microsoft Certified Systems Engineer, CCNA or Network+ would be highly regarded.
- Experience with desktop and server operating systems, such as, MS Server, Windows XP and Windows 7.
- Exceptional written and communication skills.
- Experience with Audio Visual equipment.
- Good understanding of MAC OS X.
- Experience with EDRMS, TRIM or similar document management system.
Projektdetails
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Einsatzort:
Sydney, Australien
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Projektbeginn:
asap
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Projektdauer:
6 months
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges