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Helpdesk Support (Fluent in Japanese OR Mandarin + Cantonese)
Eingestellt von Robert Walters - Sydney
Gesuchte Skills: Support
Projektbeschreibung
ENTRY LEVEL CANDIDATES WITH IT CERTIFICATIONS/DEGREE WHO ARE FLUENT IN JAPANESE + ENGLISH OR MANDARIN + CANTONESE + ENGLISH WILL BE CONSIDERED !
KEY RESPONSIBILITIES:
- Provide technical telephone assistance to geographically dispersed clients that may use a wide variety of systems applications.
- Requires the use of acquired problem determination skills to identify, resolve, or escalate end-user problems in a multi-processing environment of complex systems and/or applications.
- Documentation of all problems, status updates, and resolution for tracking and trending analysis.
KEY REQUIREMENTS:
- Provide FIRST LEVEL TECHNICAL TELEPHONE assistance to customers and maintain accurate records, balancing call volumes and managing peaks.
- Develop and demonstrate the effective use of all tools, products and services, including call, problem and change management systems.
- Understand and utilise problem determination tools and techniques to identify and effectively resolve problems.
- Responsible for providing accurate and detailed information on unresolved problems to supports groups, peers and management.
- Follow up on unresolved problems and ensure senior department members and management are informed of potential issues.
- Communicate effectively with customers, peers, support personnel and management.
- Pursue formal and informal training sessions to upgrade skills and knowledge that leads to certification in specific platforms. Included would be self-study courses and participation in on-the-job-training.
- Perform other duties as assigned by Team Leader.
- Demonstrate effective inter-personal and communications skills to effectively assist customers with problems.
MUST HAVE AUSTRALIAN WORKING RIGHTS.
Excellent long term career opportunity. Please send your C.V. to Natalie Zegarelli (IT Infrastructure - Commerce) or call me for professional and confidential assistance.
If you are interested in this position please apply to Natalie Zegarelli quoting reference number 11132/ZEN.
Projektdetails
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Einsatzort:
Sydney, Australien
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Projektbeginn:
asap
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Projektdauer:
12 months +
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges