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Helpdesk Support Consultants

Eingestellt von Maximus

Gesuchte Skills: Support, Consultants

Projektbeschreibung

2 X Helpdesk Support Consultants - Hungarian/Polish/Czech Speaker - 3 months contract - Warsaw, Poland

The Client:-
Our client, a Global Consultancy (FTSE 500) currently requires 2 Helpdesk Support Consultants for an initial 3 months contract with high possibility of extension. The role is based in Warsaw, in Poland.

Role:-

Verifying the issue and categorization/prioritization of the incident.
Knows to use Ticketing and Monitoring tool, concept of queues, creation of ticket, modification/updating tickets, assigning tickets to various resolver groups, eliciting CSATs, Monitoring of alert logs, scheduled jobs, backup jobs.
Should be able to do carry out first level analysis of alerts and incidents.
Should be able to handle service requests independently.
Should contribute towards building of knowledge base and also demonstrate in the effective usage of knowledge base in improving FCR and the response time.
Should be aware on the Service desk metrics (SLAs), tracking and reporting.
Should have exposure in handling interactions with customer directly and better CSATs.
Should be able to handle service tickets which get escalated from Service Desk support.
Should be able to do RCA for Service tickets that missed resolution.
Should have good understanding of the processes as per SOW and deli services as appropriate.

The candidates:-

Must be able to speak and understand Hungary and polish.
Translate the ticket in service now to L1/L2.
Monitoring ticket queues
Timely escalation to L1/L2/L3 and track closure
Track of allocated tickets within SLA and with proper updates
Handling customer escalations
Strong interpersonal skills are a necessity

Rates:-
£50 -£70 per day all inclusive

Please forward your CV for immediate interview

Keywords: L1/L2, Ticketing, Service Desk Support, Hungarian, Polish, customer escalations, handle service tickets, Helpdesk Support

Projektdetails

  • Einsatzort:

    Warsaw, Polen

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Maximus