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Helpdesk Support-Belgium

Eingestellt von LA International Computer Consultants Ltd

Gesuchte Skills: Support, Consultants

Projektbeschreibung

Helpdesk Support
Brussels, Belgium
Contract Length: 3 months +

Key Skills: IT, Helpdesk, Support, Administration, Customer Service, Telecoms, Telecommunications

Operator Senior Help Desk
* Division: COP/RMO

Within the COP EIS department, ensures the IT Service Desk team for the full support of ICT solutions implemented at our TOP 500 customers 24/24 hours and 7/7 days.
For our team, "repair" to expand, we are looking for (m/f): Senior Help Desk Operator if your liver helpdesk operator the highest quality support for specific products to our professional customers.

You have the following responsibilities:

-You have a technical and commercial knowledge of the telecom world and you are well aware for several of our processes
-You are personalized to the customer's word (phone/email)
-You analyze their situation, provide a first feedback and seek solutions. Here, you use various information channels, ticketing systems, programming tools, and you also take contact with other services within Belgacom.
-You will work with the technical teams and provides support for optimum repair within the time herein.
-You work in a shift system and provide 24h at 24 services to customer's profile
-You have a good technical knowledge related to the Belgacom network.
-You are passionate about IT and you learn quickly.
-You are preferably bilingual (Dutch - French), knowledge of English is an asset.
-You answer and exceed customer expectations.
-You sympathized with the customer (empathy).
-You analyze a problem and solve it in an efficient way
-You inform the customer and your colleagues on time and in an efficient and structured way.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards)

Projektdetails

  • Einsatzort:

    Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

LA International Computer Consultants Ltd