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Helpdesk Support Analyst

Eingestellt von Steria Recruitment Limited

Gesuchte Skills: Client, Support

Projektbeschreibung

Helpdesk Support Analyst Urgently Required. (3 months contract)

Our client is an IT Services organisation; who are thought leaders in Infrastructure Services, Workspace, Connectivity and Consulting, are looking for a Helpdesk Support Analyst base in their office in Rushden.

The role will involve supporting a dedicated client infrastructure covering multiple services, with the ability to analyse, detect, diagnose and resolve issues, within agreed service levels agreements.

The successful candidate will be a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk or Call Centre environment.

Hours of work are on a rotational shift pattern basis between 7.30am to 1.00pm & 2.00pm to 10.00pm.

SKILLS REQUIRED

A strong customer focus with exceptional customer service skills

- A positive outlook with a can-do' attitude
- The ability to analyse, diagnose and resolve a wide variety of desktop related incidents.
- The ability to identify and meet customer expectations
- The ability to work under pressure, using own initiative whilst remaining professional at all times
- The ability to work on his/her own initiative and accept responsibility/ownership for calls
- The ability to maintain relationships with customers, support teams and 3rd party suppliers
- The ability to recognise and escalate potential issues and critical incidents in a timely and appropriate manner
- The ability to participate and contribute successfully within a team environment

EXPERIENCE REQUIRED

- Experience of supporting in a technical environment.
- Knowledge of Microsoft Office applications ie Excel. Outlook, Word, Powerpoint
- Experience of working within a customer service environment
- High customer service skills verbally & written
- Ability to provide a written report of customer information while on the phone.

Please note that due to the rotational shift patterns for this role, candidates are required to have their own transport

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Steria Recruitment Limited