Helpdesk Support

GJ16172

Helpdesk Support

Eagan, MN

6 Plus Month Contract

PRIMARY OBJECTIVES

Provide second tier support of all desktop personal computers and related equipment and software within to ensure that all employees have the appropriate tools to perform their job function and that these tools are kept in working order and where necessary, repaired with the minimum of user disruption. Hands on position - will be meeting face to face with end users.

REQUIREMENTS

Education & Experience

The job qualifications would normally be met through attainment of an undergraduate degree or vocational certificate, or 2 years of experience in information systems, preferably in a technology environment. Duties require staff to exercise a high degree of discretion and independent judgment.

Knowledge & Skills

2-3 years desktop/desk-side support with exceptional customer service.

Operating Systems: extensive work experience with Windows XP and Windows 7

Microsoft Office Suite: advanced trouble-shooting of Word, Excel, Outlook, etc.

Applications:
Extensive experience troubleshooting software applications. Knowledge base is available for client's proprietary software applications. Experience with Active Directory administration.