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Helpdesk Support

Eingestellt von Talent International (SA)

Gesuchte Skills: Support, Network, Client

Projektbeschreibung

PART TIME (MONDAY TO THURSDAY - 5 HOURS PER DAY)

MULTIPLE POSITIONS AVAILABLE

INITIAL 12 MONTH CONTRACT WITH POSSIBLE EXTENSION

Our client is looking for dynamic and well experienced Help Desk Officers.

You will be providing First Level Help Desk services within a key operating unit responsible for supporting the business units throughout South Australia. You will provide key frontline customer service support.

MORE SPECIFICALLY:

- Providing efficient and effective first level help desk support for standard desktop applications, and other approved and installed software on personal computers.
- Preparing and distributing information in relation to access to users across the network or by other means.
- Monitoring the progress of escalated issues and updating customers on status.
- Communicating major incident, planned outages and future operation changes to users of the network.
- Assisting in the planning, development and delivery of standard desktop application support, and self help tools and applications.

REQUIRED EXPERIENCE:

- Customer Service background

KEY ATTRIBUTES:

- Outstanding Communication and customer care/services skills.
- IT problem- solving skills including the ability to explain solutions clearly in technical and non-technical terms.
- Organisational skills and the ability to keep accurate work records.

HIGHLY REGARDED QUALIFICATIONS:

- Certificate II, III or IV in Customer Service related discipline.
- Certificate III or IV in Information Technology.
- Microsoft Certified Help Desk Technician
- HDI Customer Support Specialist

If this sounds of interest, please send us your resume immediately or click on the "Apply" button below.

Does this sound like you?

If so, please send us your resume. Alternatively, you can call KRISTIE for a confidential chat about the role.

TALENT INTERNATIONAL'S RECENT ACHIEVEMENTS:

- ANZ/BRW Fastest Growing Company with Turnover > $100 million - Finalist (runner up)
- BRW Top 500 Company - #203 up 33 places
- ITCRA Large Company Excellence Award - Winner
- REA Deloitte Excellence Award - Winner 2012
- REA Best National Agency - Winner 2009, 2011, 2012 & 2013
- NZ Seek SARA Best Medium IT Recruiter - Winner 2011,2012 & 2013
- Australia Seek SARA Best Large IT Recruiter - Winner 2013, 2011 & Runner Up 2012 (SK0689Z)

Projektdetails

  • Einsatzort:

    Adelaide, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Talent International (SA)