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Helpdesk Support
Eingestellt von Brooksource
Gesuchte Skills: Support, Client, Network
Projektbeschreibung
Multiple pay rates and shifts available.
KEYS TO SUCCESS:
- Strong education background (completed Associates/Bachelors in IT related field or other IT certifications) AND strong customer service background preferably in a call center environment.
- Preference for candidates with experience working with help desk/customer service utilizing ticketing systems.
- Also looking for candidates with stable work history.
- Should have experience with MS Office Products listed in Resume as part of their technical experience.
- Should be able to provide basic Network and Remote Connectivity Troubleshooting/Application support.
GENERAL JOB DESCRIPTION
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Agents have an expected resolution rate between 60% - 85%. Average expected time on task between 10 to 45 minutes. May be responsible for 2 to 3 accounts. Typically reports to a supervisor or manager.
Projektdetails
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Einsatzort:
Mason, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges