Helpdesk Support

Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, Servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software.

This is a contract to hire position. All FTE positions in this group are filled with contract to hire candidates. Please ensure all candidates are aware of the potential of going full time and being eligible for Kaiser's extensive benefits program and competitive employee wages.

Top 3 - 5 Daily responsibilities
Provide Level 1 phone support.
Handle minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support.
Maintain, develop and support personal computers, Servers, local and wide area network, software, and data communications technologies throughout the company, to maximize company-wide productivity and minimize system downtime.

Top 3 - 5 Required Skills
One to three years proven Help Desk experience.
Ability to perform routine technical processes including troubleshooting Client Server, networking, hardware/software, desktop devices, and end user applications .
Ability to quickly understand systems and how various software, hardware, and networking components work together to produce the technology being used by the customer.
Type 35-40 wpm

Desired skills
Remedy
Lotus Notes
Citrix Technology
Epic
VPN/SSL-RAS

Soft Skills:
Strong oral and written communication skills, to include reading, writing, speaking, and understanding English.
Exceptional active listening skills.
Skill and ability to work and communicate with a variety of personalities, to work on a peer-to-peer level with all customers.
Ability to function independently with minimal supervision.
Ability to maintain positive and professional attitude within Help Desk and with clients at all times
Consistently punctual and reliable

Minimum educational requirement:

Two-year degree or the equivalent work experience and one to three years in a fast paced technical Help Desk. High School Diploma or GED required