Helpdesk Support

HELPDESK SUPPORT

SKILLS: Call Center Support, Word, Excel, Office 365

This position will be responsible for responding to customer inquiries surrounding the messaging migration from Lotus Notes to Office 365. Scheduling migration events, answering customer's questions, and sending communications to a broad base of internal staff are all components of this position. Assists with special projects as required to enhance customer relations.

RESPONSIBILITIES:

- Provides customer service to staff across the country in regards to messaging migration to Office 365.
- Provides administrative support as necessary for the efficient and effective day-to-day operations of the project.
- Effectively researches, collects, organize and disseminate information in a timely fashion. 
- Assists assigned staff with support as requested, which may include, but is not limited to travel arrangements, processing of payment requests, updates to systems and databases, etc.
- Assists with assigned meetings/conference calls in handling registrations, logistics, minutes, reminders and other related duties.
- Assists in creating documents and materials utilizing Word, Excel, PowerPoint, and Lotus Notes as well as other databases specific to the Division. 
- Prepares simple analysis of requested information or data.
- Follows procedures for tracking projects to ensure completion. 

QUALIFICATIONS:

- Bachelor's degree in Information Technology or related field, or equivalent combination of education and experience preferred.
- Remains composed under stress, handles self in a professional manner at all times and takes personal responsibility for delivering on personal and organizational commitments.
- Ability to respond to changing circumstances and priorities in a focused manner.
- Ability to work independently with minimum direction.
- Ability to coordinate and implement multiple responsibilities, projects and priorities.
- Work is normally performed in a typical interior/office work environment.
- Ability to work well under pressure is a must.
- Must be available to work flexible hours.

BENEFITS:

Comprehensive medical, dental, and vision insurance, Life insurance for you and your family, Flexible spending accounts for health care and dependent care, Domestic partner coverage available in a variety of locations, Health and wellness programs, Employee assistance program, Short and long-term disability insurance, Paid holidays, Generous vacation, sick, and personal time policies, Pension plan, 403(b) plan with employer matching contributions.