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Helpdesk/Service Desk Analyst

Eingestellt von Paxus (Sydney)

Gesuchte Skills: Support, Client

Projektbeschreibung

We currently have an exceptional opportunity for a Junior Helpdesk/Service Desk Analyst looking to join a company that offers real career advancement opportunities. Our client, a leading Global IT Outsourcer based in Macquarie Park, has an immediate opportunity for a motivated and enthusiastic individual with at least 6 months experience in a similar role. The contract is for an initial 3 month period but due to the level of work they have will be extended indefinitely.

This position is responsible for service to their customers as they contact the Service Desk for technical assistance. As part of your role, the Helpdesk/Service Desk Analyst will ask the customer the appropriate questions to determine the severity and the nature of the problem. This information is logged into a service desk management system that will track the incident through to its completion. If you are unable to provide the appropriate solution while the customer is on the telephone, the ticket is passed to second level support for resolution.

To be considered for this role you will need: 

- Active Directory experience
- Outstanding customer service skills
- A strong technical background. You must be able to provide first level troubleshooting support for Microsoft Applications and Windows Active Directory
- Excellent telephone skills with the ability to deal with all situations and to portray a customer service attitude over the phone
- Excellent problem diagnosis and solving skills
- Service Centre experience preferred

If your skills and experience match the above criteria, please apply now or contact Adam Fife for further information on this opportunity.

Reference Number:

Projektdetails

  • Einsatzort:

    Macquarie Park, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months Ongoing

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Paxus (Sydney)