Helpdesk//Savannah, GA//6+months

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I am trying to reach you In reference to the below opportunity, respond with your WORD Resume and contact details if interested. Please feel free to contact me to discuss more about this opportunity.

To know more about us, please visit our website.

Title: HelpDesk/Desk Side position
Location: Savannah, GA
Duration: 12 months
RATE: DOE

REQUIREMENT/RESPONSIBILITIES:

This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.                  

- Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines   
- Works with vendor support contacts to resolve technical problems   
- Works with service desk and RDS as appropriate to determine and resolve problems received from clients     
- Responds to support requests from service desk, users and other infrastructure teams      
- Performs upgrades as directed to ensure the longevity of equipment
- Keep track of request and make sure they are implemented as planned       
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.                 
- Microsoft environment knowledge (desktop & server).
- Have some level of technical understanding of the products building up a desktop service.
- Experience from the desktop environment.       
- Ensures that computers connect seamlessly with diverse systems including validation systems, file Servers, email Servers, application Servers and administrative systems.         

YEARS OF EXPERIENCE

TOTAL:  3-4 years of University education post High school (B.Sc. or Diploma)               
RELAVANT: 2 - 3+ years of help desk/desk side, customer service, and support experience with problem solving involving hardware,

TECHNICAL REQUIREMENTS:   

- Phone support experience necessary.              
- Technical helpdesk or technical call center experience is necessary.                
- Disciplined, systematic problem solving skills required.
- Windows and Novell Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007           
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center    
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools  
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio        
- Internet browsers (eg Explorer, Chrome, Firefox),        
- VPN and remote dial-in users          
- Support for laptop, desktops, and printers  
- PDA and blackberry support  
- Apple Ipad Device support   
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc          

SOFT SKILLS:

- Excellent communication and conversation skills (Verbal and Written) 
- Good documentation skills [B2 LEVEL]        
- Should have a great customer handling skills          
- Able to handle unforeseen situations
- High level of acceptance       
- Can drive HCL's value and its methodology   
- Willing to work on ratating 24X7X365 shifts

OTHER SKILLS/EXPERIENCE:

- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.     
- Personal dedication to providing high quality, superior service at all times.  Ability to finish what is started is a must.     
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.       
- Ability to learn new information quickly and the willingness to do so at all times.         
- Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.                 
- Customer Focus       
- Teamwork      
- Technical Expertise   
- Interpersonal Effectiveness  
- Concern for Order and Quality        

Certification requirements:

- Preferred MCP/MSCE/MSCA or HDI CSS       
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred                

EDUCATION REQUIREMENTS:          

- Two year associates degree in related field  

Sujatha Kolluri

Resourcing Specialist

SYSTEL INC 

Atlanta, GA

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