Helpdesk Operator - Service Request Coordinator

We have an exciting opportunity for someone to work with a GLOBAL LEADER in its field. We are looking for someone who has experience working within a call centre, on reception or in any role which requires you to spend a lot of time on the phone assisting customers.

To be considered for this role you must be friendly, energetic, outgoing, confident and career minded, with a passion for team work and providing exceptional customer service.

In this position you will be responsible for assisting customers who have IT related issues.

Your responsibilities will include;

- Monitoring and review of email queue, contacting customers as required to confirm requirements of requests
- Entering of requests from faxes, assignment of complex requests from the Remedy queue involving contact with the client as required
- Escalation of requests from email queue and telephone calls
- High focus on customer support with a strong focus on meeting customer service levels

This position is for an initial period of 6 months but is likely to extend in 6 monthly increments.
So if you are looking to work in a fun, supportive and professional environment and have the required experience and skills APPLY NOW!

If your skills and experience match the above criteria, please contact Adam Fife for further information on this opportunity.