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Helpdesk Operator Junior

Eingestellt von Clearsource

Gesuchte Skills: Support, Vista, Client, Network

Projektbeschreibung

Helpdesk operator junior - Brussels - 8 months ++

My client is based in Brussels

The Service Desk Regional IRISline CIRB is understaffed at the moment. It must be enhanced emergency in order to fulfil the commitments of the BRIC vis-à- vis its partners.

IRISline support front-line services to the catalog of the BRIC which are used by regional partners. Services vary very strong and cover various technical fields andApplication. Services are documented and are preconfigured in the ticketing tool (Assystv10 Axios Systems).

IRISline The operator is the person to contact (by phone, e -mail) end users for questions and requests for computing. Its main task is to ensure monitoring the recording, monitoring and resolution of claims, incidents and problems that end users encounter in everyday use of IT tools.

The aim is to resolve most requests and incidents in the first line, the second more specialized lines are available if the problem requires more knowledge pointed or physical intervention from the end user.

Control of commonly used OS (Windows XP, Vista, Seven);
* Have excellent knowledge of office (MS Office and/or LibreOffice.org, MS Outlook);
* Have basic knowledge in network, OS Servers, MS Exchange, tools collaborative

Synthetic, rigorous, accurate and reliable;
* Customer oriented and resu
* Analytical, with a spirit of initiative and problem solving oriented;
* Good team player and also work independently knowledge matters;
* Good communication skills and assertive;
* Important: good knowledge of French AND Dutch

8 months ++ contract!

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Clearsource