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Helpdesk Operator - Brussels, Belgium - Dutch Speaking
Eingestellt von Octopus Computer Associates
Gesuchte Skills: Support, Client, Natural
Projektbeschreibung
HELPDESK OPERATOR - BRUSSELS, BELGIUM - DUTCH SPEAKING
(HELPDESK CONSULTANT, HELPDESK, HELP DESK, HELP-DESK, HELP/DESK, 1ST LINE SUPPORT, 1ST LEVEL SUPPORT, LEVEL 1 SUPPORT, LEVEL 1, ITIL)
One of our Blue Chip Clients is urgently looking for a Helpdesk Operator,
PLEASE FIND SOME DETAILS BELOW:
Job requirements
In order to strengthen our team and to continue providing users with the best quality, we are looking for an ambitious and motivated Hotline colleague to join our team. You will have an important role in the organization. You will not only represent the image of the complete organization but you will be also one of the main actors in providing a qualitative and on time service to our colleagues.
You will be in charge of providing 1st level support by phone with a focus to workplace related services. Next to this you will be responsible for the incident follow up and interactions between non-Helpdesk support teams (including third parties) and the Helpdesk colleagues.
Competences:
Skills
o You have an everlasting positive attitude and mindset
o You are an excellent communicator
o You can sense and diagnose the urgency of a user's problem and act accordingly
o You have a natural ability to put people at ease
o You are stress resistant
o You are organized
o User/Client oriented
o You can think and act proactively
o Capable to understand and accept the impact on the business
o Love to work in a team but you can also take independent decisions
o You are ambitious, and willing to improve yourself and your working methods to deliver the hotline service our customers need.
o Technical skills are not that important, you will learn them on the job
Activities
o Assure tickets creation (from mails, calls, )
o Classify tickets (Requests, Incidents, User reminder, )
o Determine the impact, emergency, priority of the tickets
o Keep the quality of the ticket content at an high level
o Provide a first diagnostic based on the existing knowledge documents and scripts
o Solve incidents/deliver requests where possible
o Dispatch the ticket to the other Helpdesk agents
o You are responsible to create and to keep the workflow scripts up-to-date
o Take ownership on providing an adequate answer for each user
IT-Skills
Proven Hotline experience in a large international enterprise environment (+ 1000 users) for workplace
If you know what ITIL is you are one step ahead, ITIL Foundation certification is a plus.
Experience in a Trading environment would be a bonus
Other specifics
Occasional trips to Paris (France) may be required.
Working hours
The service will need to correspond with Customer's work cycle. Working hours with the Customer will be from 8 a.m. to 7 p.m. on working days with 2 different timeslots (8a.m. to 5p.m. and 11a.m. to 7p.m.), specifically to organise meetings or workshops. Some extra hours have to be considered.
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
(HELPDESK CONSULTANT, HELPDESK, HELP DESK, HELP-DESK, HELP/DESK, 1ST LINE SUPPORT, 1ST LEVEL SUPPORT, LEVEL 1 SUPPORT, LEVEL 1, ITIL)
One of our Blue Chip Clients is urgently looking for a Helpdesk Operator,
PLEASE FIND SOME DETAILS BELOW:
Job requirements
In order to strengthen our team and to continue providing users with the best quality, we are looking for an ambitious and motivated Hotline colleague to join our team. You will have an important role in the organization. You will not only represent the image of the complete organization but you will be also one of the main actors in providing a qualitative and on time service to our colleagues.
You will be in charge of providing 1st level support by phone with a focus to workplace related services. Next to this you will be responsible for the incident follow up and interactions between non-Helpdesk support teams (including third parties) and the Helpdesk colleagues.
Competences:
Skills
o You have an everlasting positive attitude and mindset
o You are an excellent communicator
o You can sense and diagnose the urgency of a user's problem and act accordingly
o You have a natural ability to put people at ease
o You are stress resistant
o You are organized
o User/Client oriented
o You can think and act proactively
o Capable to understand and accept the impact on the business
o Love to work in a team but you can also take independent decisions
o You are ambitious, and willing to improve yourself and your working methods to deliver the hotline service our customers need.
o Technical skills are not that important, you will learn them on the job
Activities
o Assure tickets creation (from mails, calls, )
o Classify tickets (Requests, Incidents, User reminder, )
o Determine the impact, emergency, priority of the tickets
o Keep the quality of the ticket content at an high level
o Provide a first diagnostic based on the existing knowledge documents and scripts
o Solve incidents/deliver requests where possible
o Dispatch the ticket to the other Helpdesk agents
o You are responsible to create and to keep the workflow scripts up-to-date
o Take ownership on providing an adequate answer for each user
IT-Skills
Proven Hotline experience in a large international enterprise environment (+ 1000 users) for workplace
If you know what ITIL is you are one step ahead, ITIL Foundation certification is a plus.
Experience in a Trading environment would be a bonus
Other specifics
Occasional trips to Paris (France) may be required.
Working hours
The service will need to correspond with Customer's work cycle. Working hours with the Customer will be from 8 a.m. to 7 p.m. on working days with 2 different timeslots (8a.m. to 5p.m. and 11a.m. to 7p.m.), specifically to organise meetings or workshops. Some extra hours have to be considered.
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges