Helpdesk - Level 1 Support & Escalation

Candle are seeking an excellent communicator with proven Level 1 Helpdesk support experience for a Top 100 ASX listed organisation based in the CBD.

This truly outstanding opportunity will appeal to confident and career minded individuals seeking to consolidate and grow their experience with one of Australia's employers of choice.

Located in the heart of the CBD, you will be responsible for the provision of phone based support for users throughout the country.

In terms of technical skills, you will ideally have experience in all or most of the following:

- A recognised fault logging tool such as INFRA, REMEDY or HEAT
- Windows XP, Windows 7
- Citrix Thin Client
- MS Exchange/Outlook
- Microsoft AD user administration
- MS Office, Adobe, Photoshop
- Blackberry/IPhone/IPad

In terms of responsibilities:

- Classifying incidents and requests received via telephone, Intranet and email sources
- Providing initial support with a view to completing the request
- Escalating unresolved incidents to 2nd and 3rd line support or third parties

Previous Corporate experience working to Service Level Agreements (SLA) is essential for this position.

What are the benefits? This one ticks every box; an attractive benefits package, a fantastic location, training and REAL CAREER DEVELOPMENT PROSPECTS!

If you would like to apply, please send your Resume through immediately!

Please note that due to the high volume of anticipated applicants it will not be possible to field telephone calls on this one.

Tags: help desk, service desk, itil, service operations, desktop, VMWare, VM Ware