Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Helpdesk Level 1 Support

Eingestellt von Robert Walters - Sydney

Gesuchte Skills: Support, Ip

Projektbeschreibung

The role will see the successful Helpdesk Support Analyst working in a friendly and supportive team environment, based in a superb SYDNEY CBD location, with Industry Leading Training Offered. The organisation is known for being able to offer a world of opportunity as they have the scale, the resources and the local commitment to enable their employees to be the best in their field. Successful applicants will be supporting top tier business units and providing a service to these customers in a professional confident manner.

KEY RESPONSIBILITIES INCLUDE:

- This role will see the successful Helpdesk Support Analyst working in a supportive, team environment, with industry leading training provided! You will be working with some of Australia's most Prestigious Organisations, with limitless opportunities for career progression!
- To actively inform the customer on status of service request, manage suppliers to deliver to service levels and/or fulfil service request for a range of complex products and services available to the customer.
- Manage Customer Service requests using SMEC Remedy 7.5.
- Fulfil service request using various tools.
- Actively manage suppliers to insure SLAs are met.
- Keep the customer informed on status of service request.
- Update articles in SMEC Remedy Knowledge Management system.
- Provided mentor support to first level team members.
- Update identified gaps to existing procedures/work instructions (BAU).
- Assist the Service Delivery Management team with escalations and service improvements.
- Provided weekly updates/mitigation of tickets
- Assisted the Service Desk Team Manager with various requests/escalations.
- Assist the Subject Matter Expert with various duties and requests.
- Adhere to SLA's for Service Requests and Incident handling.

KEY REQUIREMENTS:

- Clear English speaking skills and ability to understand written English.
- Remote Secure Access over Secure ADSL and Wireless Data Cards.
- ADSL Modem configurations, PSTN and ISDN lines knowledge.
- Wireless solutions (Handsets, Service and application malfunctions).
- ADSL, and BDSL Knowledge, PABX's, IP Telephony, Video Conferencing, Software and Applications.
- BMC Remedy 7.0 and 7.5, Router Access via TACAS, Netcool Alarming System
- Remedy version 7.5 Incident and Service Request Modules.
- MS Office 2003/2007 (including MS Outlook 2007).

* APPLICANTS MUST HAVE AUSTRALIAN WORKING RIGHTS.

If you're interested in this role or any other Helpdesk vacancies please send your C.V. to Katie Peterson or call me for professional and confidential assistance.

Projektdetails

  • Einsatzort:

    Sydney, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    12months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Sonstiges

  • Skills:

    support, ip

Robert Walters - Sydney