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Helpdesk Level 1/Level 2

Eingestellt von Azule Staffing

Gesuchte Skills: Client, Support, Network

Projektbeschreibung

LEVEL1/LEVEL 2 HELPDESK

EDINA, MN

Seeking someone who has experience with High Call Volumes to serve our clients throughout the Twin Cities with Help Desk Support needs. 

JOB DESCRIPTION:

This position will provide first line responses for users requiring assistance with information technology issues and problems, and is responsible for ensuring the highest level of quality and customer satisfaction.

RESPONSIBILITIES:

Act as the face of IT Services towards clients
Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system.
Provide exceptional client service for all IT incidents
Follow standard help desk procedures
Maintain Open to close ticket ownership of all incidents
Open, manage and coordinate in resolving incidents relating to network, applications, hardware, user management, etc.
Provide ongoing follow up for all open tickets towards clients and management
Provide consistent high level of availability and attainment of internal service standards
Provide exceptional client service for all managed incidents
Provide end user education/training to assist in establishing more efficient user base
Support technical needs of end users.
Seek out opportunities to maximize department efficiencies, and improve client service levels
Manage user notification for various outages and interruptions throughout country

QUALIFICATIONS:
Minimum 1-3 years experience as an IT Helpdesk agent required

Projektdetails

  • Einsatzort:

    Minnesota, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Contract to Hire

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Azule Staffing