Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Helpdesk (Landesk/ITIL)
Eingestellt von John Stout Associates
Gesuchte Skills: Support
Projektbeschreibung
The contract is with a consultancy in Brussels to be on assignment to a large European site in Stockholm as follows:-
Tasks and deliverables:
Register, analyze, categorize and resolve reported incidents and requests;
Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
Support users and their workstations, telephones, mobile devices and other IT equipment;
Provide application support etc
Requirements:
Good knowledge and experience of end user mobile device support; (Mandatory);
Good knowledge and experience with Landesk Service Desk Console; (Mandatory);
Good knowledge of software deployment; Knowledge of Windows Server Update Services; (Mandatory);
Knowledge and experience of preparing images for deployment;
Good 1st line and 2nd line troubleshooting experience; (Mandatory);
Experience of working in a public sector environment; ITIL Certification (Mandatory)
Tasks and deliverables:
Register, analyze, categorize and resolve reported incidents and requests;
Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
Support users and their workstations, telephones, mobile devices and other IT equipment;
Provide application support etc
Requirements:
Good knowledge and experience of end user mobile device support; (Mandatory);
Good knowledge and experience with Landesk Service Desk Console; (Mandatory);
Good knowledge of software deployment; Knowledge of Windows Server Update Services; (Mandatory);
Knowledge and experience of preparing images for deployment;
Good 1st line and 2nd line troubleshooting experience; (Mandatory);
Experience of working in a public sector environment; ITIL Certification (Mandatory)
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges