Helpdesk Junior

FOR OUR CLIENT BASED IN GENEVA WE ARE CURRENTLY LOOKING FOR A HELPDESK SPECIALIST:

RESPONSIBILITIES

- Handling requests for IT support received by phone and/or by e-mail.
- Providing tier-1 support for users of all software provided by the Group IT Division.
- Compiling technical data sheets and following up on and giving feedback to clients on phone calls received.
- Recording incidents, having first determined their level of priority, depending on their potential impact.
- Analysing and resolving tier-1 incidents and then drafting the incident report.

PROFILE

- At least one year's experience of working on a help desk.
- Sound knowledge of banking terminology and banking activities.
- Broad knowledge of and an interest in new technologies.
- Excellent grasp of Microsoft Windows Seven, Microsoft Office 2010 and also Lotus Notes version 8.5.2.
- Knowledge of best ITIL practices would be a plus.
- Extremely client-oriented.
- Strong negotiating skills, empathy, as well as being a proven problem-solver who is able to take decisions.
- Excellent analytical and communication skills.
- Fluency in written and spoken French; good grasp of English.
- Must be resident in Switzerland

Michael Bailey International is acting as an Employment Business in relation to this vacancy.