Helpdesk/Desktop Support Technician Job

HELPDESK/DESKTOP SUPPORT TECHNICIAN needed for a CONTRACT opportunity with Yoh's client located in Noblesville, IN.

MUST BE CURRENTLY ELIGIBLE TO WORK IN THE US FOR ANY EMPLOYER.

PLEASE NOTE THAT THIS POSITION DOES NOT ALLOW FOR WORKING REMOTELY, AS SUCH THE INCUMBENT MUST BE ABLE TO WORK ONSITE IN CLIENT'S NOBLESVILLE, IN LOCATION.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Five plus (5+) years of Helpdesk/Desktop Support experience
- Broad IT background

WHAT YOU'LL BE DOING:

- Provides hands-on and remote hardware, software and infrastructure technical support
- Responds to problem resolution requests as specified by the priority definitions within Service Level Agreements
- Utilizes troubleshooting skills to facilitate problem resolution
- Keeps assigned Enterprise Help Desk Remedy data updated
- Appropriately verifies the need for Workstation hardware maintenance.
- Serves as the Local IT for the deployment of IT products, services and applications; Implements deployment plans associated with application and equipment roll-outs and upgrades.

WHAT YOU NEED TO BRING TO THE TABLE:

- Incumbents must have a broad understanding of the design and functionality of a wide range of workstations and peripheral equipment.
- Incumbents must have knowledge of and be able to resolve complex technical and functional problems with a variety of unique business products and applications.
- Project management skills and the ability to facilitate the alignment and integration of technology and business plans are required.
- Demonstrated strong analytical and communication skills.
- Ability to work effectively with customers, IT management and teammates.
- Three to five (3-5) years of Desktop experience is required (Windows, MS Office, email, etc), Hardware: Lenovo-Dell-HP Workstations and HP Printers
- Ability to install Workstation hardware and Operating Systems
- troubleshooting, isolation and problem solving skills
- Perform client data backups and restores
- Ability to handle administrative tasks
- Ability to use a Problem Tracking Tool
- Asset Inventory tracking

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Rob Snyder

EMAIL: (see below)

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WNWIT

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Branch: IT & Telecom