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Helpdesk Consultant
Eingestellt von Centum Recruitment Limited
Gesuchte Skills: Support, Consultant
Projektbeschreibung
KEY SKILLS:
- Good knowledge of and experience with LANDesk Service Desk Console
- Good knowledge of Microsoft Office Support
- Good knowledge of end user mobile device support
- ITIL (Certified)
- Service Orientated
- Exposure to a Public sector environment
- Experience of working in an international working environment
- Ability to work well within a team as well as independently
TASKS:
- Register, analyze, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, PDA's and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Assist in the negotiation with suppliers;
- Keep the inventory of the IT assets;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.
ABOUT THE COMPANY:
The project is based in the Stockholm area in Sweden. My client is urgently looking for an experienced Helpdesk consultant to join their team.
Please note: The customer is looking for a candidate who is available to start immediately.
- Good knowledge of and experience with LANDesk Service Desk Console
- Good knowledge of Microsoft Office Support
- Good knowledge of end user mobile device support
- ITIL (Certified)
- Service Orientated
- Exposure to a Public sector environment
- Experience of working in an international working environment
- Ability to work well within a team as well as independently
TASKS:
- Register, analyze, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, PDA's and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Assist in the negotiation with suppliers;
- Keep the inventory of the IT assets;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.
ABOUT THE COMPANY:
The project is based in the Stockholm area in Sweden. My client is urgently looking for an experienced Helpdesk consultant to join their team.
Please note: The customer is looking for a candidate who is available to start immediately.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges