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Helpdesk Consultant

Eingestellt von Centum Recruitment Limited

Gesuchte Skills: Support, Consultant

Projektbeschreibung

KEY SKILLS:

- Good knowledge of and experience with LANDesk Service Desk Console
- Good knowledge of Microsoft Office Support
- Good knowledge of end user mobile device support
- ITIL (Certified)
- Service Orientated
- Exposure to a Public sector environment
- Experience of working in an international working environment
- Ability to work well within a team as well as independently

TASKS:

- Register, analyze, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, PDA's and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Assist in the negotiation with suppliers;
- Keep the inventory of the IT assets;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.

ABOUT THE COMPANY:

The project is based in the Stockholm area in Sweden. My client is urgently looking for an experienced Helpdesk consultant to join their team.

Please note: The customer is looking for a candidate who is available to start immediately.

Projektdetails

  • Einsatzort:

    Stockholm, Schweden

  • Projektbeginn:

    asap

  • Projektdauer:

    31/01/2013

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Centum Recruitment Limited