Helpdesk Analyst - Service Desk - 1st/2nd Level - S15

High profile professional services organisation require an experienced first and second level support Helpdesk Analyst to join the busy service desk based in Belrose

You will be supporting a broad range of enterprise applications and high profile users. You will be a focal point of contact between the business and IT Services, ensuring all customer requests for service, including incidents and requests, are resolved/delivered/managed in accordance with agreed service levels to minimise the impact of service disruptions to the business.

You will be able to demonstrate excellent written and verbal communication skills and hold a minimum 6 months experience supporting the following technologies.

-         MS Office Suite - 2007
-         MS Communications Technologies
-         MS Windows 7 OS
-         Voice Systems, Phone and Voicemail (Exposure to Nortel Call Centre Applications preferred)
-         Active Directory
-         PC Technology
-         LAN/WAN technologies
-         SAP Systems usage  

This is a fantastic opportunity to move into an exciting contract role with a dynamic team, excellent working culture and career progression. 

To be considered for this position please forward your Resume in Microsoft Word format.