Helpdesk Analyst, 1st Line Support-SC Cleared-South East

SC CLEARED (MANDATORY)

Microsoft Server HELPDESK ANALYST/FIRST LINE ANALYST required by our government, public sector client based in Milton Keynes, Bucks, South East

Due to the urgency of the assignment, SC or DV Security Clearance essential

IDEAL VACANCY FOR EX-FORCES PERSONNEL

Based in Milton Keynes, the successful candidate will provide 1st contact technical support and troubleshooting to End-Users and system support staff who have contacted the Service Desk via phone or email.

Main Duties:

Answer and log IT service requests received via phone, web-logged calls or email.

Provide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (eg Remote Support, FAQs, Troubleshooting Guides, and Knowledge base articles). Log actions taken and resolution.

Where 1st contact resolution is not possible escalate calls to the appropriate resolving group as required.

Working Hours:

This position will be expected to work an extended day shift pattern during the working week. The shift pattern is presently 07:30-15:30, and 09:00-17:30, all with a 30 minute lunch break. The shift cycle will be continuously monitored to ensure that it provides the best service to the customer. The job holder should therefore be flexible enough to accept occasional changes.

Qualifications/Experience Required

Proven technical competence, knowledge of MS server and Workstation operating systems.

Ability to cope with pressures of peak workloads, short deadlines and shift working

Candidates MUST hold CURRENT SC level Security Clearance

Please apply on-line in first instance

SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.