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Helpdesk Analyst

Eingestellt von Beacon Hill Staffing Group

Gesuchte Skills: Support, Adobe


Our client on the east side of Cleveland has an immediate Helpdesk Support Analyst opening.

This is a 6 month contract position!

Candidate will provide 100% phone technical support service to clients (internal and external) by providing a single point of contact to report problems or direct inquires regarding IT-related break-fix and how-to issues in accordance with appropriate industry standards. Handles general administrative duties. Analyzes user problems through various troubleshooting techniques. Logs and dispatches incidents to the appropriate for role. Resolves incidents within appropriate industry standards.

Responsible for providing customer service and technical expertise for all levels of users. Diagnose and troubleshoots software, hardware, and procedural problems and works to minimize downtime resulting from these issues. Responsible for day to day logging, tracking, and resolving of customer reported problems or concerns.



Customer Service and Call Desk experience

Communication skills (Written and verbal)

Front line troubleshooting, including Windows, Office, IE, and Adobe

Problem solving

Patience and understanding while working with non-technical callers

*The first 30 days will be training and mentoring 8:00am-5:00pm - Monday thru Friday. After that, they will move to shifts that are discussed during the interview. All work is done on site. Looking to fill 4 different shifts!

If interested and qualified, please submit a resume and rate expectations to (see below). Please reference job code, T-HD-MFN when responding.


  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Medien/Design, Sonstiges

  • Skills:

    support, adobe

Beacon Hill Staffing Group