Helpdesk Analyst

Pyramid's prestigious Client is looking for  Helpdesk Analyst in Budapest, Hungary

SKILLS REQUIRED

Exposure on ITSM ticketing tools

- Working knowledge of ITIL framework
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process. 
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFD's
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
- Interaction with internal and external stakeholders

Start Date: ASAP (notice period is accepted for right candidates)

Please share your CV at the earliest as we have been asked to schedule the interviews at the earliest.

Pyramid Consulting is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Pyramid embraces diversity and will treat everyone equally.