Helpdesk Analyst

TRASYS is a leading INFORMATION TECHNOLOGY services and consulting Company focusing on four activities: Consulting Services, Solutions on Development & Integration, Managed Services and Technical Assistance. With more than 650 IT professionals combining in-depth business expertise and state-of-the-art most advanced working methodology, TRASYS aims to provide innovation in environments marked by constant shifts. With the client's success in mind and our people as our number one asset, we enjoy through a highly versatile team the trust of over 300 customers spanning Europe in a wide range of sectors including International Organizations, Industry and Distribution, Financial Services, Utilities, Public Sector, Aeronautics and Defence.

As part of its business development strategy, TRASYSis currently looking for a:

Helpdesk Analyst

Paris, France, TRF: HA

TASKS AND RESPONSIBILITIES:

- Resolution of user requests
- Records of applications in the tool tickets
- Escalation to the outsourcer and monitoring of the resolution
- Propose improvements to the service and for users

KNOWLEDGE AND SKILLS:

- MS Certifications
- University degree (BSc) in computer science or engineering
- Windows 7
- Windows Server 2008+
- Active Directory 2008+
- Exchange 2010 SP2
- Forefront Protection for Exchange
- WDS
- WSUS
- Terminals and Blackberry enterprise server
- 4TRESS AAA
- Bit locker encryption

International Environment

PLEASE SEND YOUR CV IN ENGLISH

ALL INQUIRES AND APPLICATIONS WILL BE HANDLED IN STRICT CONFIDENCE AND WILL BE ACKNOWLEDGED PROMPTLY.