Helpdesk Analyst

TYPICAL RESPONSIBILITIES/DUTIES/PROJECT: (Include Business Justification)

- Responsible for providing advanced/executive support in a fast-paced customer-focused environment.
- Provide a variety of service functions in an organized and professional manner, including supporting users either on the phone, desk side visit, or occasional travel to off-site meeting/conference location.
- Advanced technical and troubleshooting skills are required.
- This position troubleshoots via remote control (Remote Assistance), researches team resources for adherence to approved solutions, enters timely documentation of all tickets (Track-it) with follow through to closure, writes end-user communications, as well as develops/delivers end-user training.
- Supported technologies include TCP/IP, network connections (both wired and wireless), iPhone/iPad activation/connectivity, Mobile Device Management, Cisco VPN and VDI, remote-only support for field sales personnel, small project management (OS and hardware upgrades), and engineering/R 4-year degree preferred.
- Must have own vehicle to travel between the local St. Louis area facilities.
- Occasional out-of-town travel will be required to support projects/conferences.
- Must be able to work in a collaborative team environment and be able to work flexible hours.