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Helpdesk Agent/1st Lever Supporter

Eingestellt von Harvey Nash IT Recruitment Switzerland

Gesuchte Skills: Support, Ip


Major Accountabilities

- Act as helpdesk agent and 1st level support:
- Cover phones from 8.00-18.00 from Mon-Fri
- Manage calls and solve respective requests (call center activities) in the R2P area; ensuring turn-around-time (?3 workdays)
- 1st level support for any enterprise asset in scope of the EU FSC (eSHOP SRM, VIM, Basware IP)
- eTravel support for markets still in the EU FSC scope
- Initiate invoice processing corrections according to stakeholder input
- Train other team members and onboard new joiners
- Close collaboration with all R2P streams

Key Performance Indicators

- Efficient and timely resolution of requests and phone calls
- Provide true, complete and correct information to internal and external clients
- Meet deadlines in respect of response time(?3 workdays)
- Generic mailboxes up to date and no escalations from markets
- No missed phone calls
- Customer feedback survey


- Excellence in German (written and verbal)
- Excellence in English (written and verbal)
- Other languages are preferable

Ideal Background:

- Education (minimum/desirable): Commercial diploma, degree or school diploma in finance and/or accounting or relevant experience.
- Experience: 1-2 years in account payable department (preferably shared services) or customer service

Other Competencies:

- Ability to organize and manage high workload
- horoughness (excellent attention to detail)
- Has good problem identification and resolution skills
- Excellent communication skills (oral, written, and listening)
- Demonstrates initiative, customer and result orientation
- Able to work without direct supervision, team player
- Fast learner for IT applications and processes

Location: Fribourg

01.04.2017 - 31.12.2017


  • Einsatzort:

    Fribourg, Schweiz

  • Projektbeginn:


  • Projektdauer:

    Keine Angabe

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Sonstiges

  • Skills:

    support, ip

Harvey Nash IT Recruitment Switzerland