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Helpdesk Agent

Eingestellt von Brooksource

Gesuchte Skills: Support, Client

Projektbeschreibung

ABOUT THE JOB:

We are looking for experienced IT Help Desk Specialists who have experience supporting, troubleshooting, and repairing computer systems, hardware and peripherals. The ideal candidates will have their A+ certification, experience working in a call center with a ticketing system, Microsoft Office, and 1-3 years of experience. This is a Long-term Contract to hire opportunity.

DUTIES:

- Supports and maintains user account information including rights, security and systems groups
- Resolve calls that have been escalated in the Call Tracking system and assume primary responsibility for client's Workstation support
- Provide remote Workstation support services while also providing expertise on support services when requested by peers and clients

REQUIREMENTS:

- 1-5 years of experience in a Helpdesk support role
- A+ Certification highly preferred
- MUST have RECENT experience with Windows XP & 7, and Microsoft Office Suite
- Must be bilingual in both English and Spanish
- Familiar with a variety of the fields concepts, practices, and procedures
- Strong communication, organization and planning, work ethic, client facing and interpersonal skills.

WHAT THE ENVIRONMENT IS LIKE:

This is a fast pace corporate work environment. Individuals are normally able to dress business casual. In this environment there will be a lot of customer service needed along with the fast-pace challenging setting. Will be times where this person will need to translate technical terms into non-technical language. This individual will be a part of a team, but in some circumstances will be required to work independently.

START DATE: ASAP

LOCATIONS: Mason, OH 45040

HOURS: All shifts available

PAY RATE: Negotiable (normally between $10-12/hr.)

It is required that all contractors complete a background check and drug screen report. They must pass a drug screen with a positive clearance and the background check without the following convictions on their record.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Brooksource