Helpdesk Administrator Apprentice

For full vacancy details and to apply for this apprenticeship opportunity please visit

The successful candidate will be responsible for supporting the Helpdesk, ensuring all customer requirements are met using excellent communication and administrative skills.

This will include:

o Answer all incoming/outgoing calls in a professional manner at all times

o Ensure all incoming jobs are logged on the internal Serco systems

o Provide excellent Communication skills to the customers to resolve any issues raised

o Engage with all main contractors/sub-contractors to obtain updates o Provide regular updates to the customer, including updating information on all internal systems

o Administration of Planned Maintenance filing and folders.

o Take responsibility of your full Apprenticeship, making sure work is completed in a timely manner

o Monitor and meet all personal and contractual KPI`s and ensure all targets are met

o All reasonable duties required by your manager This is an Intermediate Apprenticeship in Business Administration.

Please ensure you visit in order to apply for this opportunity.

On occasion we receive significantly more applicants than expected for some vacancies. Under such circumstances we reserve the right to bring forward the closing date of the advertisement. Therefore you are advised to apply for the role promptly to avoid disappointment. If you have any queries or additional requirements please do not hesitate to contact the Serco Recruitment Team on .

Salary: £230.77 per week. Date posted: 06/06/2013