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Helpdesk 1st & 2nd

Eingestellt von Volt

Gesuchte Skills: Support, Client, Ip, Tcp

Projektbeschreibung

Our client is a subsidiary of an important telecommunication Group, specialized in the development, production and distribution of audiovisual and multimedia products and services.

Attitudes and soft skills
*You are a highly motivated individual, ready to take initiative and have a hands-on mentality
*You are a team player and can work individually as well
*You are well organized
*You are a curious and quick learner, willing to discover and learn
*You are willing to learn and engage in new technologies
*Fluent English, capable of communicating in French and/or Dutch

Responsibilities

Resolve system support requests and perform in-depth system maintenance.
Maintaining infrastructure documentation and best practices
Interact with and support other departments where needed
Support project management team on planning, implementation, procedures, documentation and training as needed
Provide support to restore functionality including performing follow up and assisting with diagnostics and troubleshooting of broadcast and IT equipment
Identify, track and resolve current and potential faults within the monitoring and control systems with an understanding of the various devices
Determine the best possible action plan to resolve technical problems
Share your knowledge and technical expertise to other members of the department
Report to management of ongoing issues and progress
Install new equipment and cabling as assigned

Skills and experience:
+1 years of IT Engineering experience
expertize on troubleshooting with IT system Active Directory, DNS, TCP/IP, DHCP, SNMP
experience with Windows Server 2008/2012
experience with ticketing system and helpdesk
Ability to manage multiple tasks and be competent in reacting quickly
Participate in on-call duty 1 week/month.
Knowledge about incident and change management processes (ITILv3) and other management systems

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    26 weeks

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Volt