Help Desk Transformation Lead

- IMMEDIATE START
- 6 MONTH CONTRACT
- CBD LOCATION

PURPOSE

HELP DESK TRANSFORMATION LEAD with significant experience in transformational change programs required to redefine and improve people process and culture.

The ideal candidate will demonstrate a good working knowledge of ITIL HELPDESK MANAGEMENT AND WORKFORCE MANAGEMENT/DISPATCH EXPERIENCE particularly in a multi-skilled, multichannel environment.

Your background:

- Solid understanding of call centre management and operations
- Deep understanding of CHANGE MANAGEMENT, CULTURE, STRATEGIES AND ORGANISATIONS
- Ability to assess processes in particular with WORKFORCE DISPATCH
- Exceptional analytical skills with attention to detail
- High level interpersonal, organisational and problem solving skills
- Excellent written and verbal communication skills
- High level understanding of technology
- ITIL helpdesk management and best practices

Please click the apply now button or send your resume directly in WORD FORMAT ONLY.

For further queries please call Maria