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Help Desk Technician (Tier I)

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

Yoh has a contract opportunity for a TIER I HELP DESK TECHNICIAN to join our client in San Diego, CA.

JOB RESPONSIBILITIES:

- Provide Level 1 hardware and software technical support for a wide array of platforms across multiple locations via an ACD phone system or email
- Provide First Call Resolution as applicable, to calls received
- Log all Incidents in the IT Service Management system
- Ensure proper communication on all escalated issues
- Document progress of assigned Incidents in the IT Service Manager system
- Provide status for all Incident and Request tickets in the ITSM system, as needed
- Document the IT Service Manager system, as needed regarding incidents.
- Perform analyst functions as they apply to service delivery using Service Management best practices.

JOB QUALIFICATIONS:

- Two (2) years of IT/Help Desk Support experience in a large corporate environment
- Strong tier 1 technical support skills in Windows XP/7
- Familiarity with Active Directory/Exchange/Outlook required
- Strong experience and working knowledge in ITIL Service Management best practices
- Strong customer service skills
- Data analysis and presentation skills preferred
- Experience with Service Desk ticketing systems

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Matthew Lillestol

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH J2WBRSDIEGO

Ref:

Branch: IT & Telecom

Projektdetails

  • Einsatzort:

    San Diego, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

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