Help Desk Technician, MAC and PC Support

Level 1 Help Desk Support Technician, MAC and PC Support
Durham, NC
Contract to Hire

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement; provide career guidance and reemployment assistance. Join CompuCom!

We are seeking an experienced Help Desk Technician capable of supporting clients in an Enterprise Environment. This position will be supporting high level executives. Must have a strong Customer Service background with the ability to solution issues in a quick and timely matter. Must have high levels of Windows 7 and MAC Maverick operating systems.

RESPONSIBILITIES WILL INCLUDE:

- Answering calls for an 8 hour shift pertaining to Windows and MAC issues on both Lenovo and MAC hardware
- Answering calls for an 8 hour shift pertaining to Software application supported at the help desk
- Working with multiple other teams to solution issues for clients

QUALIFICATIONS:

- 1-2 years working in help desk support
- Strong Windows 7 knowledge
- Strong MAC background
- Proficiency in Microsoft Office products and Exchange
- Proficient in VPN application and networking knowledge
- Strong Customer Service Focus
- Spanish Bilingual skills a plus

*CompuCom supports Employment Equity and Diversity*

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website