Help Desk Technician Job

HELP DESK TECHNICIAN needed for a six to eight (6 to 8) months CONTRACT opportunity with Yoh's client located in BOTHELL WA.

THE BIG PICTURE:

- Provides remote technical assistance over the phone during and beyond regular business hours.
- Supports end-user operating systems, enterprise business applications, and miscellaneous software applications.
- Supports end-user computing platforms, mobile devices, printing and miscellaneous hardware.
- Researches and troubleshoots end-user issues and provides documented solutions to those issues.

TOP SKILLS YOU SHOULD POSSESS:

- Help Desk at least 1 year of experience
- Technical troubleshooting ability
- Office product knowledge
- Microsoft 7 experience
- Microsoft certification HUGE plus
- ITIL certification HUGE plus

WHAT YOU'LL BE DOING:

- Serves as the primary technical contact for a respective business site and acts as the IT liaison to other departments (or vendors).
- Responds promptly to alerts and end-user issues, is courteous and knowledgeable, and adheres to departmental standards.
- Responds to Help Desk tickets and telephone call requests for technical support.
- Handles and resolves basic issues via phone support.
- Attempts to answer all questions (eg, common problems and general how to).
- Consults with higher level technical support to determine resolution, or transfers unresolved issues to Level 2 or a Subject Matter Expert (SME).
- Creates, updates, and resolves all issues within the current issue tracking system.
- Identifies and resolves technical issues and/or researches and recommends effective solutions.
- Ensures a timely resolution and/or escalates non-resolvable issues to higher-level teams.
- Installs, configures, and supports operating systems, enterprise business applications, and miscellaneous software applications.
- Configures, and supports desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices.
- Serves as the IT liaison to consultants, state and county staff, vendors, volunteers, and other health care professionals.
- Provides remote technical assistance to end users.
- Provides remote technical assistance to end users beyond regular business hours during an emergency or in support of special business projects and initiatives.
- Adheres to departmental standards and ensures appropriate use of information systems.
- Monitors and enforces policies and procedures.
- Maintains patient confidentiality, complies with the Health Insurance Portability and Accountability Act (HIPAA), and secures all operational data.

WHAT YOU NEED TO BRING TO THE TABLE:

- Excellent oral and written communication skills with a commitment toward customer service
- Minimum knowledge of technology and a basic understanding of supported products; covers installation, configuration, and troubleshooting of products provide those products meet pre-defined standards
- Knowledge of Microsoft Windows and current Microsoft Office versions
- Knowledge of Cisco network products and LAN/WAN hardware administration
- Ability to assess and respond to urgent issues in a competent manor
- Ability and desire toward learning technology, support policies, and methods
- Ability and desire toward learning new technologies and maintaining industry standards
- Good organizational skills with the ability to prioritize multiple tasks
- Highly motivated and the ability to work with minimal supervision
- Strong analytical skills with the ability to collaborate and solve problems
- Ability to abide by company's policies and procedures.
- Ability to maintain attendance to support required quality and quantity of work
- Establishes and maintains positive and effective work relationships with co-workers, clients, members, providers, and customers
- Associates Degree in an IT-related field or equivalent experience
- 0-2 years in help desk service support (or related area).

GET HIRED. APPLY NOW!

RECRUITER: Erwin deGuzman

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

Tax Term: CON_W2J2WBRSEA

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Branch: IT & Telecom