Help Desk Technician I

HELP DESK TECHNICIAN I

SKILLS: Support in production environment, Level 1 Help Desk, imaging and deploying systems, Excellent communication and customer service skills

SUMMARY:

Our client is seeking a Full time Help Desk Support Technician II to provide operational support for their main campus and remote sites.

RESPONSIBILITIES:

-Provide courteous support via email and telephone calls, and/or remote control of user's computer in order to provide assistance
-Utilize work order system to track and document issues
-Will be responsible for receiving and resolving non-network and telephony helpdesk calls, emails and requests from internal customers
-Coordinate with outside vendors as required to resolve hardware and/or software issues
-Develop and maintain documentation - network hardware and software inventory, vendor information, system and network standards
-Assist in completing special projects coordinated by IT management
-Imaging and deploying systems

QUALIFICATIONS:

-Strong analytical and troubleshooting skills
-Strong customer focus and customer service skills
-Excellent oral and written communication skills
-Strong time management and organizational skills
-Responsive and service-oriented attitude
-Provide technical writing for program and operational documentation
-Self-motivated and ability to complete tasks without extensive supervision
-High School Diploma or equivalent
-1 years + experience in production environments and responsibilities outlined above

BENEFITS:

As an Agile consultant, you'll gain many of the advantages and benefits of being a direct hire, while experiencing the flexibility of consulting. It's the best of both worlds! Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, Employee Assistance Program and more.