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Help Desk Technician
Eingestellt von Synectics
Gesuchte Skills: Support
Projektbeschreibung
- The Help Desk Technician provides Workstation phone and onsite support for users and/or clients, resolving computer issues and help desk-related requests.
- The Technician plans, analyzes, configures, and installs new personal computer systems, determining user specifications for hardware and software upgrades
- Maintains and repairs existing computers; and deals with most issues that are simple or routine, escalating more complex or involved issues to Level II staff.
- The Technician composes documentation and communication regarding help desk/telephone support operations, and focuses on customer relations, achieving user comfort level on computer applications and equipment.
SKILLS:
QUALIFICATIONS:
- Ability to troubleshoot software and hardware issues
- Provides excellent customer service
- Uses first call resolution methodology to address all technical problems
- Has excellent technical support skills
Projektdetails
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Einsatzort:
Los Angeles (Downtown), Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges