Help Desk/Technical Support Specialist Job

HELP DESK/TECHNICAL SUPPORT SPECIALIST needed for a LONG TERM CONTRACT opportunity in Carlsbad, CA.

THE BIG PICTURE:

- This will be a 100% phone support role in an Technical environment
- Key words: Call Center, Desktop, Help Desk, Technical Support

TOP SKILLS YOU SHOULD POSSESS:

- Phone support, excellent methodical troubleshooting skills
- WORKING KNOWLEDGE OF MICROSOFT WINDOWS 2000, XP PROFESSIONAL, AND WINDOWS 2003 SERVER IS REQUIRED.

WHAT YOU'LL BE DOING:

- Help Desk/Technical Support Specialist will UTILIZE STRONG CUSTOMER AND TECHNICAL SUPPORT SKILLS supporting client's products and services to veterinary medical professionals
- Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders
- Thorough and detailed issue tracking in customer relationship management software
- STRONG ABILITY TO MULTI-TASK- ENTER CASE NOTES DURING THE CALL
- System monitoring via remote log in
- Strong call control technique without sacrificing customer service
- Customer Support/Technical Support Specialist will be THOROUGH AND DETAILED CASE MANAGEMENT SKILLS - CLEAR, CONCISE NOTE TAKING

WHAT YOU NEED TO BRING TO THE TABLE:

- Excellent communication skills and ability to successfully control upset customers
- Recent experience with software troubleshooting supporting external customers- end user and enterprise
- Strong PC skills and knowledge of MS Applications.
- WORKING KNOWLEDGE OF MICROSOFT WINDOWS 2000, XP PROFESSIONAL, AND WINDOWS 2003 SERVER IS REQUIRED.
- General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, DICOM, and CRM systems.

WE ARE HIRING. APPLY NOW!

RECRUITER: Gomathi Bala (Gomes)

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRSDIEGO

Ref:

SFSF: PROF

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