Help Desk Support Technician

We are seeking a HELP DESK TECHNICIAN to work for the world's top corporations and high visibility brands. Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

OVERVIEW

- Provides support to end users on a variety of migration/refresh issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- May involve use of problem management databases and help desk system.
- Works under immediate supervision.

QUALIFICATIONS

- Minimum of 1 year(s) in a corporate environment supporting 200+ users
- CompTIA A+ Certification desirable
- Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging, etc.
- Juniper, VPN or similar remote connectivity software
- Lotus Notes experience a plus
- SafeBoot
- McAfee Antivirus 8.8 or comparable antivirus software experience
- Web Ex Connect or similar Instant Message and Conference software
- Microsoft Outlook 2010: .pst savvy, troubleshoot/fix corrupt profiles, migrate profiles, back-up .pst and .ost files, mailbox clean-up, etc.
- Remote Desktop/Citrix
- Laptop/Desktop hardware break-fix experience (Dell, HP, Lenovo, Mac)
- Printers (Dell, HP)
- Service Now or comparable ticketing system with SLA driven automation
- Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
- Software break-fix support experience

*CompuCom supports Employment Equity and Diversity*