Help Desk Support Technician

We are seeking a HELP DESK TECH with experience in TRACKIT and SCCM for an excellent contract opportunity. Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

OVERVIEW

- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Activities include recognition, research, isolation, resolution, and follow-up.
- Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
- May involve use of problem management databases and help desk system.
- Relies on experience and judgment to plan and accomplish goals.
- May lead and direct the work of others.
- Typically reports to a supervisor or manager.

QUALIFICATIONS

- Must have 3-4 years of HELP DESK experience
- Experience supporting Windows 7 OS environment, Office and Outlook 2003, and 2010 required
- Must have SCCM experience and skills
- Experience using TRACKIT TICKETING SYSTEM
- Experience supporting Sophos Antivirus software a plus
- Strong customer service and interpersonal skills required
- A wide degree of creativity and latitude expected
- May require an associate's degree in a related area

*CompuCom supports Employment Equity and Diversity*

INDO