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Help Desk Support Specialist Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client, Network

Projektbeschreibung

HELP DESK SUPPORT SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in Oak Ridge TN.

POSSESSION OF OR THE ABILITY TO OBTAIN A DOD SECURITY CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

- This position requires that candidates be able to obtain an ADP2/IT-2 Certificate of Public Trust.
- Basic NOC and SOC understanding.
- Experience with incident tracking, best help desk practices, Microsoft Office Products.

WHAT YOU'LL BE DOING:

- The IT Managed Services Division, located in Oak Ridge, Tennessee, has an opening for a Help Desk Support Specialist I supporting a new contract for a government contract.
- This position involves responding to problems as reported by the customer, learning the established procedures for support, recording incidents on a proprietary incident tracking system.
- Response to these problems includes isolating and troubleshooting the incident cause, resolution or escalation, notification of appropriate System and Network Administrators, and tracking the repair progress.
- The analyst will work relatively independently with users to provide customized solutions utilizing company standard software products and services.
- Current hours of operation are 24 x 7 except holidays. Flexibility with schedule to meet the customer's need is required.

WHAT YOU NEED TO BRING TO THE TABLE:

- High school Diploma
- An adaptive problem solver with well-balanced technical experience should be able to demonstrate a history of addressing progressively difficult technical challenges.), Spectrum, TrustWave, Active Directory, ServiceNow, and SharePoint is a plus.
- Prior Helpdesk experience is strongly preferred. Technical certifications, such as Security+, CCNA, ITIL or other relevant certifications a plus.
- Active or previous ADP2/IT-2 Certificate of Public Trust or other DoD issued security clearance.

RECRUITER: Mike Calleri

Yoh, a DayJ2W: GOV

TAX TERM: CON_W2

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Ref:

Enterprise: IT & Telecom

Projektdetails

  • Einsatzort:

    Oak Ridge, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh

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