Help Desk Support - Call Center

 

GoAhead Solutions has an immediate need for a Help Desk Support - Call Center. This would be a Three month contract with extension and possibility of going full-time. We have several openings for this opportunity, and several shifts for this position (9am-5pm, 10am-6pm, and 11am-7pm).

Product Usage Support Representative Primary Responsibilities:
-Provide front line phone queue support for customers.
-Enter detailed information for each call into call tracking system.
-Responsible for handling all calls through resolution in a timely manner.
-Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
-Research questions as related to product functionality.
-Meet call volume, call time, and quality standards as defined by the department.

Qualifications:
-High School diploma or GED
-1-2 years experience in a call center environment.
-2+ years in supporting a technical/product software environment.
-Strong telephone skills.
-Demonstrable Product (software and web application) Support and Customer Service experience.
-Excellent communication and organizational skills.
-Demonstrable troubleshooting skills.