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Help Desk Support Agent

Eingestellt von Source Technology

Gesuchte Skills: Support, Client, Voip, Ip

Projektbeschreibung

HELP DESK SUPPORT AGENT
My client is looking for an experienced Help Desk Support Agent to join the already existing team and help towards the intake calls of a 1st/2nd line level. You will assist in the creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.

In first instance the workload will be 3 days/week but will be adapted on a weekly basis depending on the workload

DUTIES:
All HELPDESK activities with following technical skills:

- Very good knowledge of Windows 7 and 10 (Use, configuration, and troubleshooting).
- Microsoft Office (2010/2016) very good knowledge.
- Basic Knowledge Software (MS Visio, Adobe products
- Basic knowledge of (commands) DOS.
- User management (use of Active Directory).
- Basic knowledge of VOIP.
- Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).
- Basics of videoconferencing.
- Basics of domotica (meeting rooms).
- Basics of smartphones and GPRS (level troubleshooting).
- Basics of Wifi.
- Staging hardware (user oriented - PC
- Basic knowledge of Hardware (PC, printers and peripherals).
- Basic knowledge of VPN.
- Basic knowledge of IT network topology, VM Ware, software virtualization.

REQUIREMENTS:
Dutch and French oral and writing knowledge.
English working knowledge.
Good verbal communication.
Creation/Updates of tickets in Helpdesk Tool.
Follow up of Checklists.
Professional.
Team spirit.
Solution oriented

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Source Technology

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