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Help Desk Support
Eingestellt von Azule Staffing
Gesuchte Skills: Support, Client, Ip, Tcp
Projektbeschreibung
BB4123/40363
Columbia Heights, MN 55421
JOB DUTIES:
-Administer computer accounts and passwords.
-Analyzes situations and data requirements
-Answers IT Support Center phone calls
-Supports IT-endorsed hardware and software applications
REQUEST NOTES:
*LOCAL ONLY
*FULL TIME IT SUPPORT TECHNICIAN.
*40hrs./week, 8 Hour shifts M-F. Shift start time will be 8:00 AM for the first 8 weeks of onboarding.
*Eventual start time to be set later.
KEY SKILLS AND QUALIFICATIONS:
*Excellent verbal communications skills
. Windows 7 and office 2010
. Outlook
. Mobile handheld Devices: iPhone, BlackBerry, Android
*UNDERGRADUATE DEGREE REQUIRED.
*TOP 3 CANDIDATES PER VENDOR PLEASE.
*HM will consider recent college grads.
*Start ASAP pending cleared screens.
*Shift 8am to 5:00 PM for the first 8 weeks or so until training is done, then the permanent shift will be assigned.
*MUST HAVE A DEGREE AND 2-3 SOLID YEARS OF EXPERIENCE.
*PLEASE ENSURE ALL CANDIDATES SUBMITTED ARE ACCEPTING OF THESE HOURS.
DESCRIPTION:
*Resolve client tech issues
*Determine effective resolution of issues by troubleshooting & analysing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation
*Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and PDAs) & software (internally developed apps, productivity, computer OS systems, Internet apps, and various drivers)
*Interact with internal & external escalation resources to resolve complex tech issues
*Recommend current supported software apps & hardware appropriate to best meet requirements
*Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems
*Assist with testing of new or upgraded PC software & hardware releases as requested.
Required:
*Cert preferred in A+ Cert and/or any MS Certified Professional from the MCSE track
*1-3 years of experience in a Support Center or Call Center environment
*2-4 years of experience in an IT Support environment
SKILLS:
*Customer service, communication, problem-solving, analytical, troubleshooting
*Team work and good prioritization skills
*Work logically under pressure, can work in a changing environment & deal successfully with stressful situations
TECHNICAL REQUIREMENTS:
*Experience with Windows XP, Windows 7, Outlook, remote management tools, remote dial-in, Active Directory administration, virtual private network
*Office productivity tools (2007 and 2010), web-based applications, TCP/IP
*Good sight, hearing, and speech
*Ability to use a keyboard and mouse
*Lifting moderate weights, less than 50 lbs.
Projektdetails
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Einsatzort:
Minnesota, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges